Service Requirements
Please have the following items ready for your New Client Consultation.
- Your completed, signed forms (please use a pen).
- Veterinary Health records. the following records are required for
Daycare, Dog Park, Play Dates, Play School and Boarding, Pets must be
in good health and free from any contagious disease. Learn
more>>
Vaccines: (or titers equivalent)
- Required for Dogs: Rabies, DHPPV.
- Optional for Dogs: Bordatella, Leptospirosa and Giardia. Check with your veterinarian for their recommendation.
- Required for Cats: Rabies, FVRCP, and FeLV
Parasites:
- IMPORTANT: All pets must be proven free of parasites through a fecal examination within 30 days prior to admission. This is mandated by the Health Dept.
- Emergency contact information for yourself and two other contacts.
- A list of items you plan to leave out for the Pet Care Specialist, such as paper towels, cleaning supplies, medicines, etc.
- Two sets of keys; please be sure to test the keys with the door closed and locked.
Doggie Adventures
All dogs must be evaluated for temperament before participating in group play. We take care to place dogs in compatible groups according to age, size and temperament. Dogs are directly supervised by Pet Care Specialists at all times. Our dog play groups are typically 2-4 dogs, and do not exceed 6 dogs per handler. Click here for more information.Pet Sitting - Minimum Visits
In order to better provide for the safety and security of your beloved pets and your home we require that cats be visited at least once every 24 hours and dogs at least twice daily.Special Needs Pets
Sick pets: We are happy to administer simple meds and other special care for aging and special needs pets, as per written instructions from a qualified veterinarian. There is no charge for medications given in food or water. Fees for medications that must be administered directly by the pet sitter (meds given orally, or trans dermal injections) will be added to the visit fee.Aggressive pets:We can help you understand, manage or even reverse your pet's aggressiveness. Please call for a consultation.
Inclement Weather
If conditions are deemed to be unsafe or extremely uncomfortable for the pet(s), it may be necessary to limit outdoor time and spend more time indoors. No Worries 4 Pets reserves the right to exercise their best judgment when caring for animals in inclement whether conditions.Emergencies
If your Pet Care Specialist is unable to perform the requested services due to illness, injury, emergency or some other unforeseen event, a replacement will be assigned. In the unlikely event No Worries 4 Pets is unable to send a replacement, you or your emergency contact person will be notified as soon as possible.It is suggested that arrangements be made with someone to evacuate your pet(s) in case of a disaster, weather related crisis or "Code Red”. No Worries 4 Pets will endeavor to secure the pet’s safety should such events occur, but cannot guarantee or be held responsible for it.
Refusal of Service
No Worries 4 Pets reserves the right to refuse service to any client that does not meet our minimum standard of pet care, including adequate food, water, shelter, medical treatment, cleanliness and comfortable confinement. Neither do we condone or engage in any activities we feel are harsh, abusive, unsafe, neglectful or painful.We will happily offer education and assistance to pet owners seeking to rectify any of the above situations. We are, however, obligated as pet care professionals to report unresolved situations of severe neglect and/or abuse to the proper authorities.Reservations
For your convenience, reservations can be made by phone or by email. Click here.Payment
Payment is due at or before the time of service. Credit/Debit
card payments can be made online through Google Checkout. Checks will
be accepted only with prior approval by our office. Cash payments will
only be accepted when made in person, in our office.
Cancellations, Credits and Refunds
In order to give all our clients the best availability we respectfully request that cancellations be made as early as possible. Cancellations can be made by email or by phone. Our cancellation fee schedule is as follows.| Regular (Off Peak) Times | |
| 0-24 hours | Payment in full is charged. No credits or refunds. |
| 2-3 days | 20% of service total is due; 80% refund. |
| 3+days | No charge, full refund. |
| Holidays / Peak Times | |
| 0 to 7 days | Payment in full is charged. No credits or refunds. |
| 8 to 14 days | 50% of service total is due; 50% credit voucher. |
| 15 to 21 days | 25% of service total is due; 75% refund. |
| 3+ weeks | No charge. Full refund. |
Keys
At the time of your initial consultation, we will collect two sets of keys from you. Please be sure to test your keys with the door locked before you give them to us. If you decline to have No Worries 4 Pets retain copies of your keys, an $10 service charge will be required for future key pick-ups and/or drop offs. Holidays are subject to a $15 per visit surcharge.Security and Privacy
It is the policy of No Worries 4 Pets to protect the privacy and personal information of our clients as diligently as if it were our own. Personal information, including the client's name, phone number, address, email, or pet's information, will not be disclosed to any third parties without expressed consent of the client.We take precautions ensure our client's absence from home is not detected due to any careless actions or disclosures by the sitter. We respect our client's privacy and will restrict our activities to those areas we need to access in order to take care of your pets.Multiple Pets
See the Services and Rates menu for detailed information regarding multiple pets.Household Tasks
Certain household tasks are included in the standard service rate. See the Services and Rates sidebar for details. Additional tasks can be requested at the time you make your service reservations. However, our primary intent is to focus on your pets. If the requested tasks require more than 10 minutes to perform, the client will be billed at the rate of $30/hour.Holidays
A surcharge will be added to the regular service rate for all visits according to the following schedule. This fee will be paid directly to the Pet Care Specialist as an incentive for working on the holidays.| New Years Eve/Day, Easter, Thanksgiving, and Christmas Eve/Day |
50% of service fee |
| Memorial Day, Independence Day, Labor Day | 25% of service fee |